The kind of business service I hope we give

Last December I took part in the MacAppADay giveaway. This was a fun "contest" where (almost) every day in December they gave away a free mac app to the first 5000 people to get there. I did get most of the apps, but I did not need most of them, so at the end it was a lot of excitement and ups and downs for stuff that wasn't that interesting to me. (Although for others I'm sure the apps were really good, I just don't need an ftp client, for example.)

The first app given away, Tune-X, was the best of the lot. It is a great iTunes controller that has been renamed TuneBar. A few weeks ago my hard drive died and I did not have the installer for Tune-X backed up. I sent Tom Hancocks, the creator, an email explaining the situation and asking if he had the MacAppADay version that I had a license for. He replied "I'm not currently at a place where I can send an app right now, but if you give me a day or so I will send you a copy of TuneBar 2.6, with a one version code. The code will only work for 2.6 but should be enough to keep you going :)"

LATER THAT DAY he sent me an upgrade to the latest version and I was up and running.

This is excellent service. This is the quality of service we strive for at Less Everything and Less Accounting. This is how I want our customers to feel about us, the way I feel about Tom and his TuneBar.

1 Comment

molly b. said on September 05, 2007

Steve, from the moment I started sending bugs and questions regarding the Less Accounting app you have given nothing but immediate (and excellent) customer service! I believe you fit into the category you’re hoping to quite well.

I let everyone I think could benefit from using LA that the customer support is beyond excellent and that alone is almost the reason they should even check LA out. I like KNOWING that I WILL get an immediate response if it’s not an immediate solution… I feel comfortable sticking with a product with so much support!

Keep up the great work! m.