Last December I took part in the MacAppADay giveaway. This was a fun “contest” where (almost) every day in December they gave away a free mac app to the first 5000 people to get there. I did get most of the apps, but I did not need most of them, so at the end it was a lot of excitement and ups and downs for stuff that wasn’t that interesting to me. (Although for others I’m sure the apps were really good, I just don’t need an ftp client, for example.)
The first app given away, Tune-X, was the best of the lot. It is a great iTunes controller that has been renamed TuneBar. A few weeks ago my hard drive died and I did not have the installer for Tune-X backed up. I sent Tom Hancocks, the creator, an email explaining the situation and asking if he had the MacAppADay version that I had a license for. He replied “I’m not currently at a place where I can send an app right now, but if you give me a day or so I will send you a copy of TuneBar 2.6, with a one version code. The code will only work for 2.6 but should be enough to keep you going :)”
LATER THAT DAY he sent me an upgrade to the latest version and I was up and running.
This is excellent service. This is the quality of service we strive for at Less Everything and Less Accounting. This is how I want our customers to feel about us, the way I feel about Tom and his TuneBar.
If you wanted it to build a product you’d find a way to get time to work on it. If you really wanted to start that new hobby you’d sacrifice something to find the time and money to do it.
I'll define a "Wannabe Entrepreneur" as someone who has never made money from their businesses. Here are the different types of wannabes.
In the past few years I've built go-carts, built a 200+ sq ft workshop, written several eBooks. How do I create a life where I have time to work on side projects?
1 Comment
Steve, from the moment I started sending bugs and questions regarding the Less Accounting app you have given nothing but immediate (and excellent) customer service! I believe you fit into the category you’re hoping to quite well.
I let everyone I think could benefit from using LA that the customer support is beyond excellent and that alone is almost the reason they should even check LA out. I like KNOWING that I WILL get an immediate response if it’s not an immediate solution… I feel comfortable sticking with a product with so much support!
Keep up the great work! m.