The purpose of communication is understanding. To get as close to mind reading as is possible and comfortable/appropriate. This is true whether you’re communicating with a client, partner, spouse, child, parent, or friend.
The essence of good communication is empathy and a sincere desire to understand. If you’re being misunderstood, or misunderstanding, move up the chain until it starts working. Lastly, it is the speaker’s responsibility to make themselves understood. The listener has no chance of understanding so the speaker must discern when she is being understood or not. A great listen can overcome this, but it is very difficult. If you want to be a better communicator start by being a better listener. Don’t just listen to the words, but also try to figure out the deeper meanings, the motivations of the speaker, her feelings. This will make you a more effective speaker.
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