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Articles related to Customer Support
Don't nickel & dime customers into hating you
written by Allan on February 25, 2011
The relationship with your customer is built on trust. Trust is fragile and hard to repair.
Setup These Automated Emails
written by Allan on January 18, 2011
We have many automated emails on LessAccounting. Most don't apply to your application, but here are a few that might.
Send Better Automated Emails
written by Allan on January 03, 2011
Here are a few points to make your emails feel less automated, more readable and more actionable.
Customers looking for a deal
written by Allan on April 15, 2009
Everyone is on a budget, but beware of the customer that picks you jsut because you're cheaper than another company.
Why Can't Marketing Just Be Kindness?
written by Allan on February 09, 2009
What would happen if apps like Quickbooks offered free quality tech support for their flawed products instead of giving away more money?
Less Social = More Me
written by Steven on October 14, 2008
Less Everything introduces: Molly.
SMS Notifications in Real Life
written by Allan on December 18, 2007
When are text message appropriate to notify customers about the status of their service?
Return Your Emails (Customer Support)
written by Allan on December 12, 2007
In a day and age where correspondence is the thing; emails are everything.
Ace Hardware Update
written by Allan on September 07, 2007
Inventory speaks louder than words, Frank.
Is this how your employees treat your customers?
written by Allan on September 06, 2007
In this look at quality customer support, Allan explains why he loves a dude named Frank.
Typo in mass mailing....lol
written by Steven on February 14, 2007
A quick post addressing a typo in a Less Accounting email.