Sarah Hatter talks at LessConf 2011
written by Allan on January 31, 2012
Sarah Hatter was the first support employee at 37Signals, helping them build their support team. She now runs her own company, CoSupport, which helps startups build and refine their customer support experience.
In Sarah Hatter's talk, she'll use her real world experiences to help you understand how your customers feel when you interact with them.