Bad UI in Real Life

I started to cut the grass yesterday evening but the tank was empty. So I took my gas can and started pouring gas into the tank and all down the side of the mower. To crank the mower I had to grab the wet gasoline soaked handle getting gas on my hands. I'm no sissy but I have a seriously OCD about washing my hands. This gas mishap happens nearly every time I fill up the tank. An issue with your product that happens repeatedly can't be called user error, it's a problem with the product.

Here's some possible solutions. Move the pull cord handle away from the gas opening. Make the gas tank level easier to see (you can hardly predict when its full until its too late). Maybe enlarge the size of the gas tank opening. The solution could be very simple. I'm reminded of the manufacturer's poor decision every time I use the mower. I am sure the makers of this mower do not actually use this mower at their homes or they'd feel my frustration and fix the problem.

1 Comment

Josh said on January 12, 2009

The results of outsourcing to a country that cuts its grass with a sickle.